A&O Premium Locksmith ("A&O," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights. By calling us, texting us, messaging us on WhatsApp, or using this website, you agree to this policy.
1. Information We Collect
Information you give us directly
- Contact details you provide when calling, texting, messaging us on WhatsApp, or submitting our contact form — such as your name, phone number, and a description of the locksmith service you need.
- Service address or location you share so our mobile technician can come to you.
- Payment information collected at the time of service by our technician. We do not store credit card numbers on this website.
Information collected automatically
- Basic usage data such as device type, browser, approximate location, pages visited, and referring site. This helps us understand how visitors find and use the site.
- Cookies and similar technologies used by our hosting provider (Netlify) and analytics tools, where applicable, to operate and improve the site.
2. How We Use Your Information
- To respond to your inquiry and dispatch a locksmith technician to your location.
- To follow up on the service we provided, answer warranty questions, or confirm scheduling.
- To improve our website, services, and customer experience.
- To comply with legal obligations, protect our business, and prevent fraud or abuse.
We do not sell your personal information. We do not use your information for third-party marketing.
3. Who We Share Information With
We only share your information with trusted service providers that help us operate the business, such as:
- Netlify — website and form hosting.
- Google (Business Profile, Maps, Analytics, Fonts) — customer reviews, directions, and basic site analytics.
- WhatsApp / Meta — if you choose to contact us via WhatsApp, your message is processed under Meta's privacy policy.
- Law enforcement or regulators — only when legally required.
4. How Long We Keep Your Information
We keep customer contact details and job records only as long as needed to provide service, honor warranties, handle disputes, and meet legal or tax requirements. We delete or anonymize information when it is no longer needed.
5. Your Rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct or delete that information.
- Opt out of non-essential communications.
To exercise these rights, contact us through the contact page or call (786) 566-5666.
6. Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect information from them.
7. Security
We use reasonable administrative and technical safeguards to protect the information you share with us. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our site may link to third-party websites (for example, Google Maps or WhatsApp). We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.
10. Contact Us
Questions about this policy? Reach out through the contact page or call (786) 566-5666.